|
Scotrail Passenger Survey Results |
|
Friday, 27 January 2012 |
|
Walkers Driving School |
|
Discounts For: |
|
Block Bookings |
|
And Students. |
|
Follow Realranter.com on Twitter
|
|
Dogs Trust Dog Of The Month |
|
RAZOR-LITE barbers - 225 Main Street Bellshill |
|
Open Monday till Saturday 9am till 5:30pm |
|
No appointment necessary |
|
We Passed With Walkers Driving School 01698 304589 |
|
Need A Taxi? |
|
Driving The Community |
|
1 Hamilton Road Bellshill 01698 749966 |
|
Overall customer satisfaction with ScotRail has risen to 89%, according to an independent passenger watchdog. The rating is three percentage points up on last year – and five points higher than the UK average for train operators. ScotRail also outperformed the national average among train operators in 30 of the 33 categories. Highlights for ScotRail in the Autumn 2011 National Passenger Survey published today by Passenger Focus include: · Punctuality and reliability – at 86%, five points better than the UK average
· Value for money – at 59%, up two points year on year and 13 points better than the UK average
· How station staff handled customer requests rose by 15 points to 92%, six points better than the UK average for train operators, and:
· Highest ever scores included cleanliness of train interiors and toilet facilities - up eight points and 11 points respectively year on year.
The availability of on-train staff improved four points year on year - at 71%, 25 points better than the UK average, while personal security on trains rose four points to 86%, nine points higher than the average for train operators. Steve Montgomery, ScotRail’s managing director, welcomed the improvements and said: “These results are a tribute to our workforce.” However, he expressed disappointment that the rating on handling delays had fallen to 34%, four points below the UK average. The survey fieldwork began on 1 September, and followed an extraordinarily wet summer which included more rainfall in just two days in August than normally seen in the entire month. Mr Montgomery said: “There is no doubt the severe flooding which disrupted services affected this result and there is more work to do. “From November, we began introducing the benefits of our £2million spend on winter preparations. These included new equipment to improve the flow of live travel information and to keep trains running in extreme weather. “We have given smartphones to more than 800 on-train staff to pass on real time information and also seen a massive increase in customers accessing our website’s new disruption information and JourneyAlert registrations. |
|
National Passenger Survey Autumn 2011 Results |